1 reviews | Active since Jul 2017
Dispute of Rejection of a claim
<p>I submitted a claim for my lost phone and a week later got the rejection letter (attached).</p> <p>On the letter it says I need to call the number above, of which its a number for Mutual and Federal, the person I spoke to there said I need to speak to my direct insurer which is Finright, because they (mutual and federal) are the underwriters.</p> <p>When I called Finright, they said I need to speak to Mutual and Federal.</p> <p> </p> <p>So now I am stuck in the middle and not sure who needs to help me dispute the rejection between the two.</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Dear Nompi Mashinini
Response to your complaint
Reference number: ***
Policy Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have been in contact with finrite and are in the process of reviewing you claim, Finrite will keep you posted regarding any further updates.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Nompi Mashinini
Response to your complaint
Reference number: ***
Policy Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have been in contact with finrite and are in the process of reviewing you claim, Finrite will keep you posted regarding any further updates.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar