1 reviews | Active since Feb 2017

25 Sept 2018, 17:50

Dishonestand ************* old mutual insure

Item: Old Mutual Insure
Rating: 1
Author: Jackie M

I registered a third party claim with old mutual insure on the 01 September 2018 following my correspondence with their client prior. My car was safely parked at makro store parking lot, when their client ploughed into my car while attempting to his car. I have struggled for a month now to have my claim processed and my car repaired. The service has been so terrible, I am truly traumatized. Any attempt to contact the person (Jacqueline Kekana)allocated to the claim has been unsuccessful. She would randomly respond to my email with more demands but no feedback on progress. I believe she wants me to give up and repair my car which I wont do. Even the first contact (reception), they are trained to give you the run around. This wasn't even a accident where both parties had a hand in the incident. Only their client caused an accident while I was inside makro doing my shopping. To anyone looking into short term insurance for their car, please stay away from old mutual insure, they are dishonest and ************* organization.

Helpful (0)

Replies (5)

Old Mutual Insure's replyOfficial

26 Sept 2018, 10:50

Dear Jackie

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest, please provide us with the concerned policy/claim number.

Old Mutual Insure Customer Experience

Old Mutual Insure's reply26 Sept 2018, 10:50

Official

Dear Jackie

Old Mutual Insure Customer Experience

Old Mutual Insure's replyOfficial

01 Oct 2018, 12:14

Dear Jackie Modise

Response to your complaint

Reference number: ***

Claim Number: ***

Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. As per our liabilities department we have appointed an assessor.

Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.

We remain committed to providing excellent service to our customers.

Regards

Complaints Resolution Officer

Old Mutual Insure's reply01 Oct 2018, 12:14

Official

Dear Jackie Modise

Response to your complaint

Reference number: ***

Claim Number: ***

Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.

We remain committed to providing excellent service to our customers.

Regards

Complaints Resolution Officer

Jackie M's updateReviewer Update

08 Oct 2018, 14:18

I received an email from Jacqueline Kekana with a request for a vehicle registration certificate which I have send thrice to her already. I then went to google to verify that it was the correct certificate and it is. I am disappointed that my claim hasn't been allocated to someone who knows what they are actually doing, cause it doesn't seem like her or the assessor knows what they are requesting for. It feels like this is the first time in the history of old mutual insure that someone has ever submitted a third party claim. Very disappointing. I cant wait for this to be done and never hear that name again.

Jackie M's update08 Oct 2018, 14:18

Reviewer Update

Old Mutual Insure's replyOfficial

10 Oct 2018, 10:26

Dear Jackie

We once again apologize and will escalate this to the manager in order to bring your claim to finalization.

Regards

Old Mutual Insure's reply10 Oct 2018, 10:26

Official

Dear Jackie

We once again apologize and will escalate this to the manager in order to bring your claim to finalization.

Regards

Jackie M's updateReviewer Update

12 Oct 2018, 17:22

Good afternoon, this is my last communication with your organization. May you please send me a letter confirming your refusal to repair my car. I need that letter by Monday the 15th October 2018.

Jackie M's update12 Oct 2018, 17:22

Reviewer Update

Good afternoon, this is my last communication with your organization. May you please send me a letter confirming your refusal to repair my car. I need that letter by Monday the 15th October 2018.