DIshonest Dealings

I have a third party claim due to an accident on 09 January 2020 at the fault of another driver where the driver hit my vehicle on the left front tyre causing suspension damage etc.

Firstly, service is terrible with regards to response times and delays from them.

In short the vehicle was not properly fixed by Soutpansberg Auto Body, I kept complaining and not accepting their assessment outcomes as I could feel there was something wrong with my vehicle.

After many complaints, pointing out the dishonesty of the panel beater (soutpasnberg auto body) and how it was not dealt with independently, as they keep accepting the panel beaters word and even making unfounded accusations with all the evidence pointing to the contrary.

The assessor and the quality controller deemed my vehicle safe to drive and did not want to assist me further.

I collected the vehicle took photos and videos of the bad repair work and took the vehicle to the nearest Ford to asses. I was informed of a request from the panel beater to omit a faulty wheel bearing from report as he claimed it not part of the claim (this is not true) and I picked up myself that the CV boot was torn.

The assessment revealed inter alia my torn CV boot, faulty wheel bearing, left hand shaft broken and my gear mounting broken.

I would have place my life at risk had a driven with my vehicle

Despite supplying this assessment along with all my evidence, the insurer delays the process even further by setting yet another meeting and not just fixing the vehicle that I have been without since 09 January 2020. I also have to keep covering the costs for travel and leave due to the area that I am staying being remote and the panel beater being aprox. 90 km away.

Do not ever use this insurance as they are not good.