Disgusting service, prolonged agonising arbitration

This is the worst company ever. There service is disgusting. I have had my car insurance claim with their arbitration department now for 45 days and their email states 20 to 25 days. I have to pay my premiums every month, don't know in what condition my car is and the assessor they used is useless and bases hos fondings on "opinions" not facts. II am very angry because its been costing me unnecessary money in premiums, rental cars and uber 😡😡😡 Utterly disgusting service. Not even their complaints department helps. May the Ombudsman be better because thats where I am headed.