Disgusting service- Henk Reynders

Its been 3 weeks later and the assesor from Old Mutual Henk Reynders cant be reached to assist on my vehicle that was in an accident. He called me 2 weeks ago stating that they are writing if off with ONE quote. I went into a panic only to realise that other approved repaires advised that the damage is not as big and can be saved. I have been trying to get hold of him ever since and he doesnt take my calls or my brokers calls. In all of this time, my elderly parents are left stranded for a month now with no vehicle and no means to get to a shop to buy the bare necessities. Thanks to Prunella Naidoo and Dhiren Bhola I was able to act in time and they manage to assist me and put a hold on writing off my vehicle. Is this what caring your clients is about. even today I tried after the panel shop advised that they are waiting on him and he is not responding to them. I dont know what else to do as everyone seems to be waiting on him and he doesnt answer any calls