Disgusting Service

I am writing to express my deep disappointment and frustration regarding my ongoing claim for a damaged television. i have been informed that the excess amount payable is R 2,500, However after reviewing my policy schedule, i noticed that the policy i received states an excess of 10% of the claim minimum R 1,000 for power surge damages.

It appears that when my broker moved their books in February 2025, i was not sent an updated policy schedule reflecting this new excess amount. I believe it is unfair and ********* to expect me to pay an excess of R 2,500 without being properly notified and given the opportunity to peruse my policy documentation.

I initially submitted my claim with the understanding that my excess was R 750 for household contents as per the policy schedule i received. Given the circumstances, i do not believe i should be held responsible for the discrepancy caused by the broker's failure to send me the updated schedule. This is an internal service failure and should be treated as such and not impact me in any way.

Please review this matter and provide clarification and way forward on what steps will be taken to resolve this issue as i have been inconvenienced and don't have television for 2 weeks now.

I look forward to your prompt response to ensure that this matter is handled fairly.

Thank you for your attention to this matter.