disgusting incompetence

Waited over two hours for mutual and federal to have car towed due to mechanical problem. No response following the initial call to mutual and federal had to phone three more times.Spoke to different individuals who knew nothing about the initial call made. Had to sit in the rain waiting for confirmation to have the car towed for an hour after being told they would call back in 5 min. Total incompetence with poorly trained individuals that do not know the meaning of customer service. After six years of paying premiums this is what I get? No doubt about changing insurers, will be doing it asap. DO NOT insure with Mutual and Federal lesson learnt.