Disgusted with Claims Service

I had a faulty surge plug and my freezer was off due to this. I alerted Old Mutual of this and of the fact that we had 14 hours without electricity.

My claim was then referred to Internal Special Investigation. Why? Are you implying that i am claiming *****ulently? Do you need a video clip showing you the surge plug is faulty and stays on "wait". When you press the "by-pass" button it goes off.

We had the same problem in March where the electricity was off for hours on end and the same thing happened. It has been referred because it's the second claim for meat, bearing in mind my fridge and washing machine broke and I never claimed, even though I could but I did not want to be flagged as high risk. Also, after purchasing new electronics for my home, I had my cover increased!

Now I am flagged for a claim that is not even big! I wonder if I made the wrong decision going with Old Mutual instead of Outsurance. Our electricity is already going on two hours after loadshedding which is very frustrating!

This is not what you say when you give the quote for cover!