DISGUSTED CLIENT, PATHETIC SERVICE - OLD MUTUAL INSURE

DISGUSTED CLIENT, PATHETIC SERVICE - OLD MUTUAL INSURE

I have a policy with Old Mutual Insure for short term insurance covering our vehicles, home contents and building. Two months ago, my sons BMW was in a collision which was caused by the other driver. I logged a claim through the broker Integrisure, (***-01) Old Mutual Insure advised us to take the vehicle to FARBER COACHWORKS in Cape Town.

After the vehicle was assessed the quotation for the repairs was shared with the relevant parties. Today the 19th of November my son took his vehicle to FARBER. On arrival my son discovered that what was initially advised and quoted by FARBER had subsequently been amended. He was informed that the mirror would be replaced by a SECONDHAND MIRROR as his vehicle was not under warranty with BMW. Surely how does the vehicle been out of warranty with the OEM have anything to do with the parts of the vehicle. The purpose of Insurance is to restore a vehicle to the condition it was in prior to the accident.

I have been cc'd on emails today with the following representatives and employees at OLD MUTUAL

NAEEM ISMAIL - asked Lunga to call me, i am still waiting. LINDREY ARNOLDS DEAN NAIDOO (Intergisure) IIZE VAN SCHOOR (Integrisure) LUNGA KHAZI - Assessor

To add further insult to injury Old Mutual Insure Assessor and representative Lunga Khazi employed by OLD MUTUAL who has not made an effort to return my calls decided that he has to remove/decline the damages below.

- The repairs for the MAG wheel which was cracked during the collision was reduced from R3650.00 to R850. The MAG wheel needs to be sent to the service providers for their inspection and commentary. This has not been the case, yet the amount has been reduced.

- The Innerside lip which has also been damaged and needs to be replaced for R4280.69 has also been removed by Lunga.

Old Mutual insure is very happy to except my monthly premiums yet when it comes to the repairs there has to always be an issue. I am utterly disgusted in the way this has been dealt with. In a country where everything is falling apart, we the consumers would at least expect some form of ethical behavior from companies like OLD MUTUAL. They pride themselves in the slogan "We're in the business of helping people and companies do great things with their money. Let's do the same for you." it should read we in the business of ripping people off.

With all the internal escalations between Old mutual and Integrisure not one person has reached out or made an effort to give me an update.