DISGUSTED

I am writing this to MUTUAL & FEDERAL to let thm know that I have failed them and I am going to take this matter ****her. Since 22nd of December I have been waiting and waiting, I have spoken to more than twenty people but it's not working. I keep running around and chasing after them every day and it's costing me a lot of money. Every phone call I make is a different story and I am tired of this, I can't keep on losing my money. The amount they offered me is not even close to what I was charged to repair my car and now I am being charged storage fees. I have signed a release form 2 or 3 weeks back and I have been phoning for the past weeks, and all I hear are stories. Why did they not tell me that you cannot see the scanned release form in the first place? Why didn't they tell me to get an affidavit in the first place? they have asked me for the verification of my bank details weeks ago and I did it. they have told me that the payment have been authorized 2 weeks back and I keep checking now and then. I have done everything they requested in the past 7 months but all I hear are stories. THEY have been in the game for decades why cant they tell me all they need once and for all