pS
patrick S
1 reviews | Active since May 2012
13 Jan 2020, 10:52
Disgraceful lack of service
Last week I lodged a complaint regarding feedback on a motor vehicle theft claim. This claim was instituted almost 5 months ago. Once again I'm in left in the dark. No feedback. Marissa, Jeanette and a host of other people that have been advised of this complaint have still not gotten back to me. Surely old mutual is too set in it's ways and treat clients like trash. It was a month ago when they were in the news for all the wrong reasons. Can I please have a contact number and email of the CEO. I'm so fed up. I can't refer this to the ombudsman cause I am still waiting for the repudiation letter. Your lack of service sucks and I would never again refer or use your company
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patrick S's updateReviewer Update
14 Jan 2020, 08:13You don't seem to grasp the idea of service. I've been waiting 5 months for this to be resolved and all I hear is soon. I especially asked for the ceo s contact details and that seems to have fallen on deaf ears. There is not a single person there that takes accountability for any situation. Your business is really in need of some strong customer driven individuals who understand service and are competent enough to resolve issues on time and promptly.
pS
patrick S's update14 Jan 2020, 08:13
Reviewer Update
You don't seem to grasp the idea of service. I've been waiting 5 months for this to be resolved and all I hear is soon. I especially asked for the ceo s contact details and that seems to have fallen on deaf ears. There is not a single person there that takes accountability for any situation. Your business is really in need of some strong customer driven individuals who understand service and are competent enough to resolve issues on time and promptly.