EB
Elodie B
1 reviews | Active since Aug 2019
10 Jan 2022, 14:58
Disaster
Since August 2021, battling to get a refund after an accident caused by a client of Old Mutual Insure. Very poor customer service, trying to take as much time as possible to do the refund hoping for everyone to forget about it and keep the money for themselves. Always finding new document to provide, and do not follow up. Extremely disappointing I do not recommend them.
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Old Mutual Insure's replyOfficial
12 Jan 2022, 12:13Dear Elodie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply12 Jan 2022, 12:13
Official
Dear Elodie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand