Disappointment and Unsatisfactory

I (Zodwa Sosibo) made a claim on the 2nd of January, and it was rejected because of one missed payment (December). I was informed that it has lapsed. I asked how does insurance lapses with just one missed payment, until this day I have not received any response. I then requested that they debit the due amount of R988 and process the claim, they rejected that alternative. I then requested to get a call from the sales team to requote me on the insurance. Still now, I have not received feedback nor a call. I am extremely disappointed.