Disappointing Experience with Old Mutual Insure - Poor Service and Lack of Transparency

I'm extremely disappointed with the service I've received from Old Mutual Insure. Despite multiple attempts to get clarity on my policy, I've been met with incompetence and a lack of willingness to provide necessary information.

My policy is supposedly active, but I've been given conflicting information about the details. To make matters worse, a debt order has been issued, and I'll be debited on the last day of the month. What's infuriating is that I've been requesting a statement of my policy for the past 3 months, which would show my monthly payments, but Old Mutual Insure has refused to provide it.

I've tried reaching out to their customer service multiple times, but my concerns have been ignored. It's unacceptable that a company of their stature can't provide basic information about a policyholder's account.

I urge anyone considering Old Mutual Insure to think twice. Their poor service and lack of transparency are a major turn-off. I'll be exploring other options and strongly advise others to do the same.

*Update:* I've since escalated this issue to the Ombudsman and am awaiting their response.