Disappointing Claims Experience

The sales journey was seamless but the claims experience was terrible. I am not given any claims update, for at least a week. A claims assessor was assigned to the claim almost 3 weeks later but the assessor does not keep me abreast. I was asked for a tracker report last week, which I provided and the assessor has not given me any update of what is currently happening with the claim. Old Mutual Insure should leave the direct space for great companies like Outsurance. I used Old Mutual Insure before and never had issues because I had a broker, so this tells me if you take their cover via their call centre then you are in for a terrible after sales experience. They need someone to chase after them to give a basic after sales experience.