Disappointed with service

On the 4th december 2014 i suffered a loss due to lightening damaging the power cable at my workshop which caused the air compressor motor to get damaged. I made a claim but used the word power surge and got reply they don't pay for power surge. Then i was advised that i used the wrong term and had to do a letter explaining that i used the incorrect term. Claims department had appointed an assesor who never show up but called me and told me that he he will drop by or send someone but NOBODY pitched up. I always had to follow up with my broker and was advised, waiting feedback. Eventually my broker after many arguments calls me and mentions that claim has been repudiated due to not lightening on the 04/12/14, as per report from whether bureau. I asked my broker for the report which never came. I called her and asked her who was supposed to mail it and she told me pravesh, so i called him and asked why did we not get the report, he say i was going to respond just now.so i told him send it to me and he said its the property of the insurance company so i cannot see it. I told him, i need the see the proof and he told me management will call you. I AM WAITING...L