GG
Gwyneth G
1 reviews | Active since Sept 2020
17 Feb 2025, 12:58
Disappointed with Old Mutual services
I am trying to contact Old Mutual to make enquiries about property insurance but all the numbers you dial does not give option to speak to an agent all they want your current policy number which I don't have.
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Old Mutual Insure's replyOfficial
17 Feb 2025, 14:03Dear Gwyneth Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply17 Feb 2025, 14:03
Official
Dear Gwyneth Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement