CF
Chrystal F
1 reviews | Active since Aug 2024
09 Aug 2024, 16:32
Disappointed
Very Disappointed and Disillusioned with the service. OMI sent out 5 Expert Service Providers to assess my electrical appliances and All the assessments were deemed " Due to Wear and Tear" and declined 2022 & 2023. But yet the Expert services providers were paid, My monthly debit orders were used to create work for Service providers and I was Not compensated for anything. As if the clients are Being Blamed for Loadshedding. All Yet my contract covers All Risks..
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Old Mutual Insure's replyOfficial
12 Aug 2024, 08:36Dear Chrystal
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Aug 2024, 08:36
Official
Dear Chrystal
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement