Disappointed

My experience has been horrific one. It took them time to approve my claim. After the approval of claim and once the car was at the panel beaters,the assessors took a month to authorise additionals to my car to which I was initially told it took 48hrs. If it was not for Kokeletso Moloi from the repairs department,I don't know where I'd be today. She ensured she pushed things on her side to organize me an additional 2 days extension to my car rental and spoke to the panel beaters to organize another courtesy car once the 2 days had lapsed. I had to spend R100 a day calling the insurance to sort out the authorization. Old Mutual insurance needs more people like Kokeletso Moloi to help that ship from sinking.