Disappointed client

It's sad that we are having challenges as a country and one has to add old mutual to my challenges been trying to call business for over an hour no one picks up kept on being informed I'm no 1 on the line but call never gets answered and I'm not sure if they are aware of how cost of living is very high I can't also add budget for them .I'm disappointed to say the least, I worry of me being stranded 😪 it's not looking good actually I'm moving from them I think my way is still best unlike people who don't care about their clients. If you call and you are number 1 clearly it's not busy no excuse to be waiting for over an hour