Disappointed by business for not honoring their promise to me and cancel my package

I called business on the 19th June to cancel my package because I got better offer, and i wasn't told that i would be debited, called in again to say I was debited and I have called in to cancel and was told it would take 14 days to to correct this issue and I'll be refunded and I understood that the are processes in place. Fast forward to July 25th I'm still debited instead of refunding me I'm told it will go on till August. I'm disappointed by them because I had to cancel the package I was going to get from their competition but I still wait for my refund hopefully with immediate effect