MN
Mbuyiseni N

1 reviews | Active since Jul 2018

28 Mar 2019, 10:54

Disappointed

On August 10, 2017 I received the Voidance Letter from Old Mutual stating that I didn't disclose all the information regarding my vehicle insurance history in this case with MIWay and OUTSurance respectively.

On January 22, 2019 I requested Old Mutual to make the recordings available to me as I'm having challenges to explore what discounts one can get in the market. The reason I have requested for recordings of the sale is to ascertain what information what asked to me that I did not disclose. The issuance of the Voidance Letter to me has a direct impact on acquiring reasonable quotes for my car insurance.

On March 06, 2019 Fredericks Rameez loaded the calls on the SFTP server which could not be emailed due to size but even today I have not been furnished with the recordings. I really don't understand what is so difficult for Old Mutual to send the recordings to me through WeTransfer, Dropbox etc.

0
Replies (3)
Old Mutual Insure
Old Mutual Insure's reply04 Apr 2019, 08:12
Official
Dear Mbuyiseni 

We are investigating the matter and will review with feedback shortly.

Kind Regards 
MN
Mbuyiseni N's update12 May 2021, 11:44
Reviewer Update
I’m still awaiting an outcome from this.
Old Mutual Insure
Old Mutual Insure's reply12 May 2021, 15:28
Official
Dear mbuyiseni

We have requested the Underwriting department to revert back to you urgently
 We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely Consultant: Complaints Claims | People & Brand