1 reviews | Active since Jul 2018
Disappointed
On August 10, 2017 I received the Voidance Letter from Old Mutual stating that I didn't disclose all the information regarding my vehicle insurance history in this case with MIWay and OUTSurance respectively.
On January 22, 2019 I requested Old Mutual to make the recordings available to me as I'm having challenges to explore what discounts one can get in the market. The reason I have requested for recordings of the sale is to ascertain what information what asked to me that I did not disclose. The issuance of the Voidance Letter to me has a direct impact on acquiring reasonable quotes for my car insurance.
On March 06, 2019 Fredericks Rameez loaded the calls on the SFTP server which could not be emailed due to size but even today I have not been furnished with the recordings. I really don't understand what is so difficult for Old Mutual to send the recordings to me through WeTransfer, Dropbox etc.
We are investigating the matter and will review with feedback shortly.
Kind Regards
We are investigating the matter and will review with feedback shortly.
Kind Regards
We have requested the Underwriting department to revert back to you urgently
We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
We have requested the Underwriting department to revert back to you urgently
We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
