Depressing service.

OM Insure at it once again. Submitted a claim for burst pipe in May 2022. The repair was done a couple of days later. I have since then been trying to submit a resultant damage claim without success. They have kept me holding on their line for at least 30 minutes without talking to a consultant. I have sent emails to the address mentioned on their customer care line. To this day, there has been no response. I'm even afraid to claim for replacement of a cracked windscreen. I honestly do not enjoy writing these bad reviews about any company. It's very discouraging and depressing for me. If only there was another way to get a response from OM Insure.