AR
Asha R
1 reviews | Active since Feb 2013
22 Jul 2015, 11:38
Delaying procedure to sort out my vehicle.
A Mutual & Federal client knocked the back of my car on the 21st June 2015. I have contacted M & F several times to follow up with my claim. The last contact was with Ms Tshegofatso Motau who was very unhelpful and said that 3rd party claims take long to process and an assessor will contact me.<br> I have provided them will all the information requested and I have still not heard from them regarding when an assessor will assess my vehicle. My claim number is ***<br> Their client knocked me - why do I need to wait and be inconvenienced???<br>
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Old Mutual Insure's replyOfficial
22 Jul 2015, 11:41Hello Asha29,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply22 Jul 2015, 11:41
Official
Hello Asha29,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience