Delayed Claim

I wrote my review to old mutual last week about them not wanting to pay for my claim, reason being they say my policy has lapsed and just because there is a September payment missed on my profile and they re assured me that they will recover the premium by double deduction and they have not done so just been deducting normal installment since then.

Last week after writing my Old Mutual review, I received an email from them saying they are investigating the matter. But have not received any updates or anything so far. In stuck with an invoice from the tow truck and storage where they took my car and than later told me to go fetch it at my expense.

I am frustrated and in debt but Old Mutual whom I have been loyal to for years, are not bothered.