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Akhona M
1 reviews | Active since Dec 2019
02 Aug 2024, 06:34
Delay upon processing a claim
I had an accident on Sunday, June 23, 2024 and I reported it on Monday morning. I was informed that an assessor and an investigator would be appointed as the accident happened in the early hours of the morning. The investigator only contacted me for the first time on July 03, 2024. I got an email from my broker on July 18, 3024 (day 24) stating that the investigation had been concluded and that the vehicle was with the panel beater. 8 days later, the panel beater e-mailed me stating that the vehicle was in the disassembly department for inspection of unseen damages. Almost 6 weeks later, I still don’t have my car back or any indication when I would get it back.
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Akhona M's updateReviewer Update
02 Aug 2024, 06:35*July 18, 2024
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Akhona M's update02 Aug 2024, 06:35
Reviewer Update
*July 18, 2024
Old Mutual Insure's replyOfficial
02 Aug 2024, 09:56Dear Akhona Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Best regards,
Old Mutual Insure's reply02 Aug 2024, 09:56
Official
Dear Akhona Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Best regards,
