KS
Karen S
1 reviews | Active since Apr 2025
29 Jul 2026, 13:47
Delay in payment
A notification was forwarded to OM on the 6th of March, for refund of a vehicle that was written off in 2018 - where my father (pensioner) has been paying for this vehichle ever since. 7years this premium was taken. Now that he request a refund, their refunds department advised me that they only received the request on 27 March (3 weeks later) - now sitting for Management for approval - wow.. what a delay.. quick to take
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Old Mutual Insure's replyOfficial
29 Jul 2026, 14:16Dear Karen
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Jul 2026, 14:16
Official
Dear Karen
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement