Delay in Dealing with Claim

<p>I was in an accident on 21/04/2016. I logged the claim immediately via my broker. In fact, the claim was sent at 10:52am. I asked for a rental car but heard nothing from M&F for the entire day. I kept calling the next day with a resolution only at 4pm the next day. I collected the car on 23/04/2016. M&F then dragged their feet in dealing with my claim and it was only approved on 04/05/2016 a full 13 days after the accident and 11 days into my car rental period. I had to return the rental car on 23/05/2016 but my car is still not yet repaired. If M&F weren't so slow there was a chance my car would have been ready but their poor showing has left me without any transport. </p>