vV
vchagan V

1 reviews | Active since Jul 2016

04 Jul 2016, 10:06

Definitely not the short-term insurer of choice

<p>I have a water leak in my slab, which is dripping through my light fittings and now from the ceiling. This has been going on for over 10 days. I am allocated an assessor who can only see me in 4 days time. Does M&F know what they are doing?</p>

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply05 Jul 2016, 06:23
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience

Old Mutual Insure
Old Mutual Insure's reply05 Jul 2016, 06:31
Official

Good day

The claims hub has confirmed that further assessments have been arranged, and that feedback has been provided to you.

Kindly note that the matter has been subsequently closed.

Regards,

Mutual and Federal Customer Experience