************ decision to not honour a claim

I recently submitted a claim to Old Mutual Insure as I was the victim of credit card *****. The Claim was submitted on the 21st June, within the required 20 day cut-off from the date of the *****. I was contacted after 20 days by their specialist investigator who advised that he was allowed 10 days to perform his investigation. I contacted the investigator after the 10 day period and received no joy. I wrote to the CEO and was advised by a representative that they would investigate my complaint. 41 days after I submitted my original claim I am advised that they will not honour the claim because in their words “It is evident that no one is holding you liable but rather you seek to compensate yourself for the money lost when transactions were processed on your current and credit card bank accounts using your cards.” As a law abiding citizen I settle my accounts and obligations timeously and so I did settle my credit card in full before the due date. The monthly credit card statement from the bank is in effect a claim for monies due to the bank by me the client and it contained the *****ulent transactions. With this kind of reasoning I cannot afford to risk trusting Old Mutual to cover the rest of my belongings or more intricate levels of cover like personal liability etc. The company does not, in my opinion, have integrity as a value and I will not recommend it to any person seeking to secure cover.