AM
Anneke M

1 reviews | Active since Oct 2010

21 Oct 2015, 08:04

Debitting my account for a CANCELLED POLICY

I am totally disgusted with the treatment I've received from Club Marine, they are nothing but a MICKEY MOUSE club. I completed a form to get a quote from them, but advised them that I received a cheaper quote and they must therefore not proceed with the policy. Inspite of this, they've now debitted my account TWICE without authorisation. What you are doing is not only morally ABHORRENT, but also completely *******.<br> STOP DEBITTING MY ACCOUNT AND CANCEL THIS UNAUTHORISED DEBIT ORDER ASAP!!! I DON'T WANT YOUR POLICY!!! You WILL also refund me for all charges against my cheque account in lieu of returned debit orders. YOUR brokerage gives Old Mutual a BAD name. Please call me at 13:30 today or I am not just complaining on Hello Peter, but also raising this with the FAIS OMBUDSMAN.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply21 Oct 2015, 08:19
Official
Hello annekem1,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

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