TS
Thabeli S
1 reviews | Active since Nov 2018
04 May 2022, 12:06
Debiting incorrect amount
I have had insurance with old mutual insure for some time now. I am very disappointed with the fact that old mutual just decided to debit my account almost double the amount that is on the agreed schedule. This is very bad coming from a big company. Can I please get my money back ASAP as this is a big inconvenience to me.
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Old Mutual Insure's replyOfficial
04 May 2022, 13:05 Dear Thabeli Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Best regards,
Old Mutual Insure's reply04 May 2022, 13:05
Official
Dear Thabeli Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Best regards,