Debited my account on the wrong day.

Signed car insurance throw a consultant Refilwe, she helped through the whole process and was happy with the price and service she gave me. The problem started when M&F decided to debit my account on the 12th of which was not the agreement obviously I get paid on the 25th and did explained to the consultant that the cover must start on the 25th, since they decided to debit on the 12th the debit order bounced because its a new account my salary is only going to be deposited on the 25th so the bank charged me R90, called M&F spoke to Gino Masuaby explained my complain to him and he even confirmed that the system says they must debit on the 25th but he doesn't know what happened but he will get back to me the following day because he must investigate... Yesterday I received an SMS that I must pay my account and Gino never called me for feedback. I want M&F to pay that R90 because that's not what we agreed about when I took the insurance.