LV
Leandre V
1 reviews | Active since Oct 2024
03 Mar 2026, 12:29
Customer Service
Lack of Customer Service, Issues with updating policy & Cancellation of Policy
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual Insure's replyOfficial
03 Mar 2026, 12:36Dear Leandre Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply03 Mar 2026, 12:36
Official
Dear Leandre Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
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Leandre V's updateReviewer Update
07 Mar 2026, 12:17It is now officially almost 4 days since I logged my complaint. I was informed that it had been assigned to Calvin.
However I have not recieved any other response since my case has been assigned.
I would've thought that a company that values its customer service would've at least had some form of feedback. How hard can it be. I guess I'll just have to wait and see what nonsense will be spewed.
However I have not recieved any other response since my case has been assigned.
I would've thought that a company that values its customer service would've at least had some form of feedback. How hard can it be. I guess I'll just have to wait and see what nonsense will be spewed.
LV
Leandre V's update07 Mar 2026, 12:17
Reviewer Update
It is now officially almost 4 days since I logged my complaint. I was informed that it had been assigned to Calvin.
However I have not recieved any other response since my case has been assigned.
I would've thought that a company that values its customer service would've at least had some form of feedback. How hard can it be. I guess I'll just have to wait and see what nonsense will be spewed.
However I have not recieved any other response since my case has been assigned.
I would've thought that a company that values its customer service would've at least had some form of feedback. How hard can it be. I guess I'll just have to wait and see what nonsense will be spewed.