**** SERVICE POOR STAFF

One of your clients Khululwa(also my neighbor), scratched my car in the parking of my residence, she has played ball with me since and given me all her insurance details....i have contacted OLD MUTUAL INSURE, and was helped by "Melissa Jooste ********** " she emailed me back a form detailing all that they need, i emailed all the required documents to her and "thirdpartyclaim ********** got back a reference number ********** , till this day i have had no feedback.. despite numerous calls to your poor call center, i have spoken to SABELO who told me that my claim was rejected only to find out from BUSI that its your client(khululwa) whose claim was rejected and not mine....mine was not even loaded or looked at, i then contacted ANGELIN MTHOMBENI exactly 4times with her either on lunch or not at her desk, on the 5th time i got through to her only to be told my documents that i sent through were not even on the system, i sent the documents to her 2days ago and still nothing not even a confirmation to say she received it, called her again today and no answer.

Your service is is the worst i have ever experienced from any service provider.

my insurance(ABSA IDIRECT) however already booked my car for assessment even though i am not claiming from them.