RM
Rhulani M

1 reviews | Active since Oct 2019

22 Oct 2019, 14:52

******* Insurance Company South Africans be warned

I have had an accident with their client (Old Mutual Insure) in August 2019 where their client car wheel came out and hit my car on the front door while i was in a stop sign, they requested that their client send them the service record of his vehicle which he did-they then rejected my claim by saying that"the damage was due to sudden emergency that our insured driver could not have avoided" and referred me to OSTI which they know very well that they don not deal with 3rd party claim- it is so disgusted that a big company like Old Mutual insure can be involved in *******ion like this their insured supp**** them with forged service records -In in JULY 2018 their client CAR covered 273 620km serviced at imperial Toyota then in July 2019 the car has covered 221 761 km now serviced at MV Motor center how amazing that the km just went down just like that, if their insured could have serviced his car properly i couldn't have been left stranded with R25k bill to fix my car all thanks to old mutual and its co ******* client whom they have fixed his car with no hassle. This is total nonsense to fellow south Africans this is a dangerous organisation to associate with and ***********.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply22 Oct 2019, 17:01
Official
Dear Rhulani

We have responded to the complaint before that the loss was due to a sudden emergency and our client cannot be held liable for your damages. We unfortunately are not at liberty to discuss the matter in detail on a public forum.

Kind Regards,
Old Mutual Insure Customer Experience
RM
Rhulani M's update22 Oct 2019, 17:20
Reviewer Update
As expected the company won't take responsibility of not investigating the matter to the hint, that's how ******* they are, it was sudden emergency yes but could have been prevented if service on his vehicle was done, then the company team up with their insurer on *******ion while we suffer loss due to forged service records supported by oldmutual insure