1 reviews | Active since Nov 2017
Convince me.
Good day,
I have just read through the comments for your company, and am a tad worried. As well as the service I have received till now. I emailed advice@oldmutual on the 12 th of November regarding your Severe Illness cover, and received a response from Magda Gomas a Full Financial Advisor, on the 13th of November, asking for my number. I rep**** stating I would prefer a full brochure be sent, instead of a phone call. And if its not possible just to notify me. I had no response. I sent en email today stating I'm still waiting for a response?
Its a bit concerning and not a good start.
Is it possible to have a full info sheet/brochure of this plan and options available, that I can read through?
With thanks,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience