Constant non communication to queries

December I added another car to a policy which is about 7 years old and have had nothing but bad service to top it this month my account was debited with 2500 and Dorris does not respond to emails to say how did they reach this amount which I was quoted 1500 for the addition You cannot be debited without explaination as the consequences are high you need to know how much is to be debited in order to honour your agreement and as well the bank so you do not exceed what is in your account with unnecessary debits this puts you in a spot I am so annoyed as she still has not responded to my emails