Conflicting statements and zero feedback

<p>A claim has been lodged regarding an electric gate motor which was damaged.</p> <p>Policy number: ********** 9</p> <p>Claim number: ********** 10</p> <p>This claim was lodged on the 24 April 2017. Two days later, the feedback from mutual and federal was that the claim is being processed.</p> <p>5th May- A gentlemen named Godfree, confirmed that the claim had been processed and that a value of R1780 was approved of which R500 would be the excess and the balce would reflect in the relevant bank account.</p> <p>8th May- Godfree's teamleader (if i am not misteaken, his name was Brett) was contacted by me. He mentioned the claim has been rejected due to the no cover.</p> <p>These are two conflicting statements and I am challenging Mutual and Federal to review the telephonic discussion. I have not recieved the money payable, neither have I recieved any feedback, as requested from Brett. I want the money payable to me and I want action taken against Godfree & Brett.</p> <p>Thanks</p> <p>Kamil</p>