MLEl
Mrs L Easthorpe luette

1 reviews | Active since May 2023

25 May 2023, 13:03

Confirmation Message *Business Name:* Old Mutual Insure *Review:* So my experience today specifically relates to Rafieque Nana

Confirmation Message *Business Name:* Old Mutual Insure *Review:* So my experience today specifically relates to Rafieque Nana. She is very Professional, Friendly, Knowledgeable, provides Excellent customer service. Everytime I contact the Call centre I hope she is on the other end to take my call as I have had some terrible experiences with most of the agents @ the Call Centre and end up feeling very unhappy/dissatisfied at the end of the conversation with the agent because of the service they had provided. However my overall experience and service received from Rafieque Nana is absolutely Exceptional/Phenomenal. Suggestion: Use her to teach and train other call centre agents. Thank you again to Rafieque Nana for her Phenomenal service.. she is a star 👌⭐ regards Mrs L. Easthorpe

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply25 May 2023, 14:13
Official
Dear  Mrs L Easthorpe
 
 Thank you for the wonderful compliment, we will pass this on to the relevant department.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement