ZS
Zane S
1 reviews | Active since Jul 2010
14 Apr 2023, 15:59
Complicated insurance
Two incidents in 6 months where my claim is rejected... Paying almost R3500 a month for cover that always lead to a excuse or ridiculous reason as to WHY it cannot be paid out... All good, your loss. I have started looking for cover elsewhere. Old Mutual will now lose me as a client in both a personal capacity as well as my business cover!
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
17 Apr 2023, 08:33Dear Zane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply17 Apr 2023, 08:33
Official
Dear Zane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement