compliant related to a insurance claim

Complaint relate to a claim for ISTOREINSMFRF116197

Good day All,

I trust this email finds you well.

I am writing to formally raise a complaint regarding the ongoing difficulties I am experiencing with my policy under the subject policy number. Firstly, your online system is preventing me from submitting my claim. Each attempt results in the following error message: “Unable to identify you based on the inputs provided. Please fill in this form and we’ll assist you.” This issue has made it impossible for me to proceed with my claim, despite entering the correct information on multiple occasions.

Secondly, during my call yesterday, I enquired about the device listed under my policy and discovered that it does not match the device I originally insured. This discrepancy is concerning and requires immediate correction, as it directly impacts the processing of my claim. Given that I am unable to use your system for submission, I have attached both my policy document and all the required claim information. I expect this matter to be resolved urgently and the claim to be processed without further delays.

If I do not receive satisfactory assistance promptly, I will have no choice but to escalate this matter publicly through HelloPeter and social media. I believe it is only fair to expect efficient service, especially when premiums are paid consistently.

For your reference, here are the relevant details:

ITC *** Case Number: 79/212026 (Opened at Pretoria Central Police Station)

I look forward to your immediate action on this matter.