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naicker.renee naicker.renee

1 reviews | Active since Jul 2016

15 Jan 2024, 11:50

Completely Horrible Experience with Old Mutual Insurance

Worst experience with any insurance company. OMI has a lack of understanding with helping a home owner to protect their home. OMI short paid my claim on severe hail damage based on the valuation of my property, when they do my insurance cover and calculate my premiums. Now two months later I am still fighting about this and now with further heavy rains my home is getting further damages. So either continue the fight and pay out of pocket for all the additional damages to my home. I feel completely victimized at this point and defeated. I really hope future clients read this review and existing clients need to safe guard themselves from OMI.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply15 Jan 2024, 14:32
Official
Dear Renee 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Assessor: Complaints & Continuous Improvement