Complaint- highly irate client

Our Claim was submitted on the 16 January 2022, with damage report and quotes Today 27 January I am requested to submit damage report and quote ???

This claim is for my sons device which he uses for school. As result of damage he is unable to load new content for his new Grade ; he is unable to do any homework he needs to share device with another learner in the class which goes against the social distancing in the class room

For a small device old mutual takes a whole 2 weeks to come back to you and say please send us the same things you sent us when you submitted the claim a whole 11 days later?

Gabriel Msithini send me an email on 11th January informing me how saddened they are about the lack of service on a previous claim and they will do better - is this better? Limiting a child from working adequately in his new grade . Old mutual you are making my sons school time horrible to say the least.