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Lize E

1 reviews | Active since Aug 2020

19 Apr 2024, 08:54

CLIMATE CHANGE MY ASS!!!!!!!

So i took insurance for my house, house content and two vehicles from old mutual because i believe that i got fairly good benefits and excess for the premium I'm paying. Being paying for 2 months now that i started my insurance with them and suddenly out off the blue they send me a mail telling me because of " climate change" an extra excess on my policy so know I'm going to pay literally double from 750 to 1250 for home content and car from 2500 to 5000 excess!!!! And they have the audacity to sound that they are so helpful and awesome because don't stress YOUR PREMIUM WILL STAY THE SAME!!! So I'm paying more for less!!!!! Aren't your insurance supposed to stay the same at least for a year before any changes??? I mean hell, this is not right, so they actually **** to me at the beginning, gave me the best deal and then changing it not barely even 2 months in. LYERS AND ******* THAT'S WHAT OLD MUTUAL ARE!!!!

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Replies (3)
Old Mutual Insure
Old Mutual Insure's reply19 Apr 2024, 09:19
Official
Dear Anne  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely Assessor: Complaints & Continuous Improvement  
LE
Lize E's update19 Apr 2024, 09:35
Reviewer Update
L@!R'S !!!!!
LE
Lize E's update19 Apr 2024, 10:05
Reviewer Update
O and in any case i see the building insurance excess has not changed, if it was because of climate change the f@#$ building would have been a good place to start changing excesses and so on, don't you think?