Hellopeter
Share Your Experience
IM
Izelle M

1 reviews | Active since Jan 2018

20 Jul 2025, 12:57

Client blacklisted for OLD MUTUAL not honouring third party claim

My client was in an accidnet and Old Mutual Insure had to settle the third party claim.Although it was approved the paymetn was never made and my client was blacklisted by the third party`s lawyers for the unpaid debt. My client can now NOT qualify for a homeloan DUE to Old Mutual`s decision not to honour their responsibilities. I have been sent form pillar to post for the past two weeks awithout anybody assisting me or my client. I need this to be resolved urgently as I will report this to the OMBUDSMAN if need be.

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply21 Jul 2025, 14:30
Official
Dear Izelle

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
 
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT 
Old Mutual Insure
Old Mutual Insure's reply21 Jul 2025, 21:20
Official
Dear Izelle
 
Kindly assist us with your policy number, claim number or id number in order for us to trace your policy and refer your complaint through to the relevant department. Please accept our sincere apologies for any inconvenience caused. 

Yours sincerely 
Assessor: Complaints & Continuous Improvement