CLAIM STILL NOT RESOLVED

Last month, a man who is insured with Old Mutual bumped my car and he accepted responsibility and said that it was an honest mistake and he is will to pay. I gave me his insurance details for me to do a 3rd party claim.

On the 4 September 2018 I sent all the documents nobody ever got back to me until I actuall picked up the phone to find out the status of my claim. Only than was I told to send pictures of my entire car, I did and every single day thereafter I have had to call in to find out about my claim. First of all, I am so ****ed off that I have to follow up the entire time. I actually wanted to go to the ombudsman but thought that I should give you a chance and not take things by heart but now I am really ****ed and there is so much a person can take. Old Mutual sucks and am taking matters into heart now, since you dont want to resolve my claim in a mature manner.