CLAIM STILL NOT PAID OUT

I HAVE SUBMITTED A CLAIM FOR ONE OF MY VEHICLES, CASH SETTLEMENT. ALL THE DOCUMENTS HAVE BEEN SIGNED AND RETURNED TO M&F, TO DATE PAYMENT HAS STILL NOT BEEN MADE. I SPOKE TO THE COMPLAINTS DEPARTMENT LAST WEEK, BONGANI ASSURED ME THAT THE MATTER WILL BE RESOLVED. TO DATE NOTHING, THEY DONT EVEN RESPOND TO MY EMAILS. M&F SEEMS TO BE A SHADY INSURANCE COMPANY, ALWAYS LOOKING TO DELAY PAYMENTS OR NOT DOING BUSINESS ACCORDING TO LAW. I BELIEVE ITS TIME TO LOOK FOR A NEW INSURANCE COMPANY AND SUBMIT A COMPLAINT TO THE INSURANCE OMBUDSMAN. M&F IS PATHETIC AND STAFF ARE UNHELPFUL. I WOULD NOT RECOMMEND M&F TO ANY ONE. THEIR SERVICE STINKS!!<br> ID NO: ***083