Claim *******

<p>My claim submitted in July 2016 was declined due to poor workmanship of the previous contractors. The contractor that was used, was deemed fit to be on Mutual & Federal's vendor list hence me using them. Ive escalated to Andy Weddell who hasnt has the decency to respond to any of my e-mails. Is this how you treat your customers fairly? Jacqueline Maans, the worst customer service experience in my life, had the nerve to tell me she has no record of my previous claim. She also went as far as to say that Barnes Roofing never repaired they only did an assessment and quote on the damage. I have proof of my payment to them as they did both the repair to the roof and the resultant damage. I will expose all this abuse for all to see. In no way is this fair treatment to a customer.</p>