QL
Quentin L
1 reviews | Active since Feb 2026
12 Jan 2026, 13:00
Claim rejected
Good day Nfosa
Please see rejection of claim as we challenge the information attached.
The roots is not on our side but on the neighbors side and we don't have access to the next door house so we couldn't see the damage of the ****s and roots. The problem only started with the big rains we had over December 2025. This is an unforseen event we couldn't prevent.
We also been struggling with a electric fence to be fixed by the insurer been more than a month after approval has been sent then on pay out the have a problem. There has been ******ies in the area and we can be the next target and the broker is taking this lightly. The damage to the fence was due to a break in the insurance claims so I ask you...
Please review this and advise.
Kind regards
Jemima Lindeque
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual Insure's replyOfficial
12 Jan 2026, 13:03Dear Quentin Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Jan 2026, 13:03
Official
Dear Quentin Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
QL
Quentin L's updateReviewer Update
12 Jan 2026, 14:44Best is up until now no email nothing think before you insure with them or FDA
QL
Quentin L's update12 Jan 2026, 14:44
Reviewer Update
Best is up until now no email nothing think before you insure with them or FDA
QL
Quentin L's updateReviewer Update
12 Jan 2026, 14:45Best is up until now no email nothing think before you insure with them or FDA
QL
Quentin L's update12 Jan 2026, 14:45
Reviewer Update
Best is up until now no email nothing think before you insure with them or FDA
Old Mutual Insure's replyOfficial
12 Jan 2026, 14:50Dear Quentin,
thank you for your feedback. We would like to clarify that one of our complaints assessors did make contact with you. The call was made by Calvin Kruger in relation to your complaint.We understand your frustration and would appreciate the opportunity to resolve this matter properly.
Yours sincerely Assessor: Complaints & Continuous Improvement
thank you for your feedback. We would like to clarify that one of our complaints assessors did make contact with you. The call was made by Calvin Kruger in relation to your complaint.We understand your frustration and would appreciate the opportunity to resolve this matter properly.
Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Jan 2026, 14:50
Official
Dear Quentin,
thank you for your feedback. We would like to clarify that one of our complaints assessors did make contact with you. The call was made by Calvin Kruger in relation to your complaint.We understand your frustration and would appreciate the opportunity to resolve this matter properly.
Yours sincerely Assessor: Complaints & Continuous Improvement
thank you for your feedback. We would like to clarify that one of our complaints assessors did make contact with you. The call was made by Calvin Kruger in relation to your complaint.We understand your frustration and would appreciate the opportunity to resolve this matter properly.
Yours sincerely Assessor: Complaints & Continuous Improvement
QL
Quentin L's updateReviewer Update
12 Jan 2026, 15:27Dear Mr/Mrs Lindeque
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
QL
Quentin L's update12 Jan 2026, 15:27
Reviewer Update
Dear Mr/Mrs Lindeque
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
QL
Quentin L's updateReviewer Update
12 Jan 2026, 19:37Another day passed with no response from the broker or insurer
QL
Quentin L's update12 Jan 2026, 19:37
Reviewer Update
Another day passed with no response from the broker or insurer
Old Mutual Insure's replyOfficial
13 Jan 2026, 07:56Dear Quentin,
Thank you for your feedback. We would like to clarify that one of our complaints assessors contacted you on 12 January 2025. The call was made by Calvin Kruger in relation to your complaint. Please note that your dispute has since been referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, all further correspondence regarding this matter will be handled directly through NFOSA, as once a case is referred, our general complaints team is no longer able to assist. We remain committed to cooperating fully with NFOSA to ensure a fair and appropriate resolution. Thank you for your understanding. Yours sincerely Assessor: Complaints & Continuous Improvement
Thank you for your feedback. We would like to clarify that one of our complaints assessors contacted you on 12 January 2025. The call was made by Calvin Kruger in relation to your complaint. Please note that your dispute has since been referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, all further correspondence regarding this matter will be handled directly through NFOSA, as once a case is referred, our general complaints team is no longer able to assist. We remain committed to cooperating fully with NFOSA to ensure a fair and appropriate resolution. Thank you for your understanding. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply13 Jan 2026, 07:56
Official
Dear Quentin,
Thank you for your feedback. We would like to clarify that one of our complaints assessors contacted you on 12 January 2025. The call was made by Calvin Kruger in relation to your complaint. Please note that your dispute has since been referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, all further correspondence regarding this matter will be handled directly through NFOSA, as once a case is referred, our general complaints team is no longer able to assist. We remain committed to cooperating fully with NFOSA to ensure a fair and appropriate resolution. Thank you for your understanding. Yours sincerely Assessor: Complaints & Continuous Improvement
Thank you for your feedback. We would like to clarify that one of our complaints assessors contacted you on 12 January 2025. The call was made by Calvin Kruger in relation to your complaint. Please note that your dispute has since been referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, all further correspondence regarding this matter will be handled directly through NFOSA, as once a case is referred, our general complaints team is no longer able to assist. We remain committed to cooperating fully with NFOSA to ensure a fair and appropriate resolution. Thank you for your understanding. Yours sincerely Assessor: Complaints & Continuous Improvement
QL
Quentin L's updateReviewer Update
13 Jan 2026, 12:43And the fence claim
QL
Quentin L's update13 Jan 2026, 12:43
Reviewer Update
And the fence claim
QL
Quentin L's updateReviewer Update
13 Jan 2026, 14:07Still not even a call think Facebook and Twitter and Google reviews must also be informed
QL
Quentin L's update13 Jan 2026, 14:07
Reviewer Update
Still not even a call think Facebook and Twitter and Google reviews must also be informed
QL
Quentin L's updateReviewer Update
13 Jan 2026, 14:09Calvin Kruger can he just his job will also give his names on review he said he will mail and nothing you guys are such a disappointment
QL
Quentin L's update13 Jan 2026, 14:09
Reviewer Update
Calvin Kruger can he just his job will also give his names on review he said he will mail and nothing you guys are such a disappointment
Old Mutual Insure's replyOfficial
13 Jan 2026, 14:35Good day Quentin,
Please note that both matters have been formally referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, we are regrettably unable to comment further while the cases are under their review.
Yours sincerely,
Assessor: Complaints & Continuous Improvement
Please note that both matters have been formally referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, we are regrettably unable to comment further while the cases are under their review.
Yours sincerely,
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply13 Jan 2026, 14:35
Official
Good day Quentin,
Please note that both matters have been formally referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, we are regrettably unable to comment further while the cases are under their review.
Yours sincerely,
Assessor: Complaints & Continuous Improvement
Please note that both matters have been formally referred to the National Financial Ombudsman Scheme of South Africa (NFOSA). As a result, we are regrettably unable to comment further while the cases are under their review.
Yours sincerely,
Assessor: Complaints & Continuous Improvement
QL
Quentin L's updateReviewer Update
09 Feb 2026, 16:27The case was never closed we didn't even speak to you....see below Mrs Jemima Lindeque*** YOUR COMPLAINT AGAINST: Old Mutual Alternative Risk Transfer (Non-Life)CASE REFERENCE NUMBER: *** The response received from the participant appears to confirm that the matter was settled with you directly. We therefore confirm that our file has now been closed, however, should it be that this matter is not in fact settled, please let us know. We are pleased to have been able to assist you. Yours sincerely
Selinah ZwaneAdministrator: New Complaints UnitNon-Life Insurance Division
Selinah ZwaneAdministrator: New Complaints UnitNon-Life Insurance Division
QL
Quentin L's update09 Feb 2026, 16:27
Reviewer Update
The case was never closed we didn't even speak to you....see below Mrs Jemima Lindeque*** YOUR COMPLAINT AGAINST: Old Mutual Alternative Risk Transfer (Non-Life)CASE REFERENCE NUMBER: *** The response received from the participant appears to confirm that the matter was settled with you directly. We therefore confirm that our file has now been closed, however, should it be that this matter is not in fact settled, please let us know. We are pleased to have been able to assist you. Yours sincerely
Selinah ZwaneAdministrator: New Complaints UnitNon-Life Insurance Division
Selinah ZwaneAdministrator: New Complaints UnitNon-Life Insurance Division